Refund & cancellation policy

Sainiweb Solutions Private Limited Refund Policy

SainiWeb Solutions has a comprehensive refund and cancellation policy. If you are not satisfied with their services, you can request a refund within 30 days of your purchase. To initiate a refund, you need to contact their customer support and provide the necessary details of your purchase.

For cancellations, orders can usually be canceled within an hour of purchase if they haven’t been processed yet. If the order has already been processed and shipped, you will need to return the product in its original packaging or reject the shipment. Note that any shipping costs incurred during the return process are non-refundable.

1. Eligibility for Refund

  • Services Covered: Refunds are applicable for services/products that explicitly mention a refund policy in their terms and conditions.
  • Timeframe: Requests for refunds must be made within 30 days of the service/product purchase date.

2. Refund Request Process

  • Step 1: Contact Customer Support
    • Email our customer support team at [email protected] with your order details, including the order number, purchase date, and reason for the refund request.
  • Step 2: Submit Necessary Documentation
    • If applicable, provide any additional documentation or information that may support your refund request.
  • Step 3: Await Review
    • Our customer support team will review your request and may contact you for further clarification or information.
  • Step 4: Refund Approval
    • If your request is approved, we will process the refund within 7-10 business days. The refund will be credited to the original method of payment.

3. Non-Refundable Items/Services

  • Custom services or products tailored specifically for the customer.
  • Services already rendered and products already delivered and used.

4. Partial Refunds

  • In certain situations, only partial refunds are granted (if applicable). This may occur if the service/product has been partially used or delivered.

5. Exemptions

  • No refunds will be issued for services/products purchased on sale or with a discount unless explicitly stated otherwise.

6. Contact Information

  • For further assistance, you can reach us at:
    • Email: [email protected]
    • Address: Sainiweb Solutions Private Limited, Plot No. 6, Royal Sun City special, Thekra Rd, Sahara Enclave, Borkhera, Kota, Rajasthan 324001

7. Terms and Conditions

  • Sainiweb Solutions reserves the right to change this refund policy at any time. Any changes will be posted on our website.

8. Governing Law

  • This refund policy is governed by and construed in accordance with the laws of [Your Country/State].